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At Firewise Supplies, we always want you to be happy with your order.
We do, however, appreciate that sometimes products may be damaged in transit, or the item is simply not suitable for your intended application, so that’s why we offer a 30-day returns policy (applies to all products unless otherwise stated).
If you wish to return an item then simply use our form or contact our sales team on 01223 839 727 where we can discuss the various options available.
Goods can be returned to us in their original condition and packaging and we will issue a full refund less the original carriage charge.
Items need to be packed in their original packaging and returned via the post office or your local courier.
Unfortunately we cannot exchange goods only issue refunds for returned items.
Once the retuned items have passed quality control a refund will be given via your original payment within seven working days.
Paints & Compounds.
Please contact our Sales Team on 01223 839 727.